Privacy policy
Privacy Policy
All services and products offered in our shop are the property of KAIA Kozmetik Ürünleri San. Tic. A.Ş., registered at the following address: Harbiye Mah. Bostan Sok. No:15/5 Şişli/İstanbul, and are operated by this same company as well as by ELIFNAZ SARL, registered at the following address: 01 Rue Haj Omar Riffi, 1er étage, Apt 2, Casablanca.
Collection and use of personal data
Our company may collect personal data for various purposes. Below you will find information on how this data is collected, used and protected.
When you sign up or fill in various forms and surveys in our shop, personal information (such as last name, first name, company information, phone number, address or e-mail) may be collected by the very nature of the services offered.
From time to time, our company may send its customers and members information about promotional campaigns, new products or special offers. Our members can choose whether or not to receive this information when they sign up, and can later change this choice through their user account or through a link provided in the e-mails they receive.
Personal information sent electronically to our shop during checkout or by e-mail will under no circumstances be disclosed to third parties, except within the scope and purposes defined in our “Terms of Use”.
To identify system issues or quickly resolve any disputes about the services provided, our company records and uses users' IP addresses. These IP addresses may also be used for general demographic statistics.
Our company may use the data collected, including through partners or service providers, for direct marketing purposes, within the limits set by the “Terms of Use”. The data may also be used to contact users when necessary. This information, whether provided by the user or collected through our site, may be used for statistical analysis, database building or market research, without revealing the identity of users.
We are committed to keeping all confidential information confidential, to treating its protection as an obligation, to taking all necessary measures to prevent its unauthorized disclosure, and to exercising due care to ensure its security.
Credit card security
The security of cardholders is a priority for our company. No information about your card is stored on our systems.
When you are on a secure page, you will see a padlock or key symbol in your browser. This means that all your information is encrypted. The credit card information used for your purchases is encrypted with the 128-bit SSL protocol and sent directly to the bank concerned. Once the card's availability is confirmed, the purchase can proceed. This information is neither visible to nor stored by our company, ensuring that no third party can access it.
Orders placed online by credit card are checked by our company to prevent fraud. This is why, for first orders, verification of financial and delivery details is required. If necessary, we may contact the cardholder or the issuing bank.
The information you provide when signing up can only be viewed or changed by you. Your login details must be protected to prevent any unauthorized access. To this end, our system runs in a secure environment with 128-bit SSL encryption.
Third-party sites and applications
Our shop may contain links to other websites. Our company is not responsible for the privacy practices or content of these third-party sites. Advertisements shown on our site are served by our advertising partners. This privacy policy applies only to our shop and does not cover third-party sites.
Exceptions
In the following limited cases, our company may share user information outside the provisions of this Policy:
- Compliance with a legal obligation imposed by law, decree or applicable regulation;
- Performance of the “Terms of Use” or any other contract concluded with the user;
- A request made by a competent judicial or administrative authority as part of an investigation;
- The need to protect the rights or safety of the user.
E-mail security
Never write your bank card details or passwords in e-mails sent to our customer service. Information contained in e-mails can be intercepted by third parties. We cannot guarantee the security of information sent by e-mail.
Browsing cookies
Our company may use cookies to obtain information about how visitors use our site. Cookies are small text files sent to the user's browser to be stored on the hard drive.
Cookies make browsing the Internet easier by saving the user's preferences. They make it possible to generate statistics on site traffic, pages viewed and length of visit, and to dynamically adapt the content and advertisements displayed. Cookies are not designed to access your personal data or e-mails.
Most browsers are set to accept cookies automatically. However, you can change your browser settings to block cookies or to receive a warning when a cookie is sent.
Changes to the privacy policy
Our company reserves the right to change this Privacy Policy at any time by publishing it on the site or by notifying it by e-mail. Any change takes effect on the date of publication.
For any question or suggestion about our privacy policy, you can contact us at the following address: Contact@elifnaz.co